Refund and Cancellation  Policy

WHAT IS THE GENERAL RETURN POLICY ON THE ROSETTE IMPRINT?

For your hassle-free shopping experience, we have a very comprehensive return policy that is tailored to protect our customers. Please read the policy below for the specific detail.

WHAT IS ROSETTE RETURN/REPLACEMENT POLICY?

If you have received a damaged or defective product, you can return it to get a replacement within 5 days of delivery at no extra cost.

To avail of free replacement, you must notify us immediately as the products are delivered. The damaged items can be returned to the courier if identified at the event of delivery and a brand new replacement will be shipped to you at no extra cost.

In case of a delayed return, the products being returned must remain in their actual condition present at the time of delivery. Please ensure that the products being returned are not used or damaged or replaced with the actual products. Retain original packaging and delivery Challans/invoice to claim the exchange.

WHAT IS THE 5-DAY EXCHANGE POLICY?

If you have received products as a gift from someone, however, you wish to return them for an exchange, you can avail of free exchange for the products worth the same or higher than the value of the exchange by communicating with us within 5 days of your delivery.

However, the delivery of such exchange will be done at the convenient schedule as per our other deliveries and the products exchanged once can not be returned or exchanged further.

The products being exchanged must remain in their actual condition present at the time of delivery. Please ensure that products are not used or damaged or replaced with the actual products. Retain original packaging and delivery Challans/invoice to claim the exchange.

WHAT ARE THE CONDITIONS FOR INITIATING A RETURN?

Damages due to misuse of products are not covered under the policy. products once exchanged cannot be returned unless they have reached you in damaged condition, it is your right to check the products being delivered are in good condition. products with any sort of marks made by the user become ineligible for return.

Please return the products in the actual condition you received them.

Replacement of products can be done for the entire order or part of the order, subject to products damaged and the availability of the products.

HOW DO I RETURN AN PRODUCT(S) PURCHASED ON THEROSETTEIMPRINT.COM?

To return a product purchased on TheRosetteImprint.com, please refer to the return policy above. You can then contact us on our phone lines or drop us a mail at sales@The Rosette Imprint.com for initiating the return.

MY RETURN REQUEST HAS BEEN DECLINED. WHAT CAN I DO?

In case your returns are declining, and you are not convinced by the reason, you can write a mail to us at reach@therosetteimprint.com to resolve the issue. You can file a dispute within 15 days from the date of delivery and we will resolve it on a case-by-case basis.

HOW CAN I CANCEL MY ORDER?

You can cancel your order, till the item is not marked for shipping. Once it is processed for shipping, the shipping charges will be deployed on the canceled order and the balance amount will be refunded.

HOW LONG WILL IT TAKE TO PROCESS MY CANCELLATION REQUEST?

Once you request the cancellation of item(s) in your order, it should take us a maximum of 2-5 business days to cancel the order and initiate a refund and You will be notified of the same at a priority, However, sometimes, it may take up to 5-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by The Rosette Imprint.